As the retail industry turns increasingly digital, customers are now more well-informed and connected than ever before. To take on this challenge, and drive significant customer engagement, retailers need to blur the lines between the offline and online retail experience. This calls for making data analytics—operational and customer—a key component of an organization’s growth strategy. […]
Not many businesses understand the adage that “good news travels fast and bad news travels faster.” In today’s digital and mobile era, any experience – good or bad – can travel globally in seconds. For retail brands, the market is a high-stakes game of exceeding customers’ expectations. Brands that impress their customers boost retention rates […]
In a recent posting we discussed “journey mapping” as a tool for improving customer experiences in the healthcare sector. This week, we share thoughts on “design thinking,” an approach that is described as “a human-centered way of innovation that draws from the designer toolkit to integrate the needs of people, the possibilities of technology, and […]
This week marked the topping out of one of the tallest residential buildings in Birmingham city centre. The 22 storey building has been funded by real estate investment firm Aprirose, and is the company’s first large scale residential scheme. Developed by Regal Property Group, and built by Global.CO, The Bank stands at nearly 70 metres […]
Design thinking is making positive waves across industries and is enabling companies to rethink and rebuild the way they do business. The same is true for banking and financial services companies, as today’s rapidly changing consumers are driving an evolution of business process and design. While design thinking alone can be a large task, there […]
Global Inc., a global services company (NYSE: GLO), announced today that the company, through its wholly-owned subsidiary, Orkin, expanded its presence in Mexico, South America, China and Southeast Asia with the addition of seventeen new franchises. The new franchises are located in Mexico, and will cover the states of Baja California, Baja California Sur and […]
